Process Analysis and Design

There are occasions when functional or incremental improvements are the method of choice:

• When there is no single existing "standard" process
• When the links of the process to the organization's mission and goals are unclear or very tenuous
• When a process is basically sound, but better efficiencies can be obtained
• When the technology supporting a process cannot be changed to support a materially different process
• When the roles supporting the process can not be redrawn to support a materially different process
• When other participants in a process are unwilling or unable to change, e.g. external organizations
• When the organization is not prepared to undergo dramatic, cross-functional change
• When there is no clear business case to support Business Process Reengineering (BPR), but a solid case can be made to optimize one or more processes

In these and other cases, a more modest approach to processes can have a much higher probability of success for a much smaller investment. The Sophic Group can support process improvement initiatives in several ways:

• Development of process hierarchies, including process starting and ending points
• Performing Input-Output analyses
• Developing process quality standards and measuring systems
• Guiding process decomposition, analysis, and prioritization for improvement
• Process/workflow mapping and modeling
• Process metric and monitoring system development
• Documenting benefits realization from improvement initiatives
• Developing and delivering training
• Process documentation and documentation management